School Anxiety Webinar

Terms & Conditions of Use

Please read these terms and conditions carefully before using this website.

This website is operated by Michelle Mitchell Pty Ltd 15 626 773 448 (“MM”) under the domain name www.michellemitchell.org (“the website”). The website is operated on behalf of MM.

By using this site or downloading materials from this site, you agree to abide by the terms and conditions as set out in the notice and in our privacy policy (together “the terms”), also accessible on the website.

You acknowledge that access to some part of the website may be provided subject to the acceptance of additional requirements or restrictions to those set out in the terms. In the events of any inconsistency between terms and any additional requirements, the additional requirements will prevail to the extent of the inconsistency.

The terms are subject to change at any time without notice and are effective as soon as posted to the website. Your continue use of the website constitutes acceptance of any modifications to these terms.

Use of the Content of this Website

Your use of our website is subject to the following terms and by using our website you agree to be legally bound by them. This applies whether you register your details with us or not. Please read these terms carefully before using our website. If you do not agree to these terms, please do not use our website.

We may revise these terms from time to time. Please read these legal statements from time to time to review them, since you are legally bound by them. Certain areas of our website may be subject to additional terms, or terms that supersede these ones. You will be informed of this on those pages.

You may use our website without registering your details with us. Certain areas of our website will only be available to you if you register. Unless explicitly stated, no part of this website forms part of the terms and conditions under which a program, product or service is provided and is not an offer to enter into a legally binding contract.

Accessing the Website

You are permitted to print and download extracts from our website for your own use only (and on no account for commercial purposes), provided that:

  1. You agree not to interrupt or attempt to interrupt the operations of the site in any way
  2. You do not modify any documents or their related graphics in any way
  3. You do not use graphics separately from corresponding text
  4. Our Intellectual Property Notice and this licence notice appear with all copies so printed and downloaded.

This license does not extend to the commercial use of our website, any collection or use of the any product listings, descriptions of our programs or services, our providing or any access to, and downloading of details of any third party who may be identified from any of the contents of our website.

MM may at any time and without notice or liability, suspend or discontinue access to the website or any part of it and terminate any rights provided to access it You agree to destroy any copy of content sourced for the website in the event of such termination.

You may not use our website for any fraudulent or illegal purpose or regarding a criminal offence.

You may not post or transmit material to, from or through our website that may be threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, scandalous, inflammatory, blasphemous or that may infringe the rights of any third party.

You may not cause annoyance or inconvenience to any person by using our website.

MM shall co-operate with any law enforcement authorities or court order requesting or directing MM to disclose the identify or locate anyone posting any material in breach of any of these provisions.

External Links to this Site

You are granted a non-exclusive and revocable license to create a hyperlink to our home page. Your hyperlink must not portray MM, our products, our programs and services, our agents, associated and affiliates in an offensive manner, or be misleading or false.

You must obtain prior written approval from MM before linking to the website except where:

  1. The link does not use our trademarks as part of the link;
  2. The link contains only the words “Michelle Mitchell”
  3. The link opens in a full sized, fully operable browser window not forming part of the linking site screen;
  4. The link does not in any way create the impression of endorsement or association of the linking entity with MM, nor attempting to devalue the goodwill association with MM or its trademarks;
  5. MM reserves the right to revoke this consent to link at any time at its sole discretion.

Links to Other Websites

Links to third party websites on our website are provided solely for your convenience. If you use these links, you will leave our website. MM has not reviewed these third-party websites and does not control and is not responsible for them or their content or availability. MM does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.

If you decide to access any of the third-party websites linked to our website, you do so entirely at your own risk.


While we endeavour to ensure that the information on our website is correct, MM does not make any warranties or representations about the accuracy and completeness of the material on it. MM may make changes to the material on the website, or to the products, programs and prices described in it, at any time without notice. The material on our website may be out of date, and MM makes no commitment to update such material. MM expressly disclaims liability for errors or omissions in the content of our website. Users should seek appropriate advice before proceeding on the basis of any information.

The material on our website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with our website on the basis that MM excludes all representations, warranties, conditions and other terms (including without limitation, and conditions implied by law of satisfactory quality, fitness for purposes and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to the website).

MM accepts no responsibility for any loss or damage which may arise from reliance on any information contained on this website or any other sites linked from this site. You agree that MM is excluded from all liability of any kind arising from any third-party content or information on or linked from this site. 

In no event shall MM be liable to any party of any loss or damage incurred in connection with the use of the website or any content on the website.

You acknowledge that the use of the internet is not guaranteed to be continuous or error free. The MM shall not be liable for damage, costs or loss arising from events outside its control including without limitation flood, fire, theft, power outage, terrorist attack, loss of interruption of communication service or strike.

You acknowledge that any reliance on any content on the website is at your sole risk and MM accepts no responsibility for any party’s use of or reliance on the content or any part.


You agree to indemnify MM from any claim for loss or damage suffered by MM in connection with your use of the website or your breach of the terms.

Information Provided by You

We regard your privacy as important and the details that we collect from you. If you have chosen to provide them to us, it is to enable us to send you information about products and services in which you register an interest. Please review our privacy policy for further information on our policy.

By providing us with your information you consent to us processing it for the purposes outlined in our privacy policy.

It is a requirement of using this site that at all times you will provide true and accurate details in the registration forms and via other information request points on our site and also that you do not share any log-in details with third parties without our express consent. You agree to notify us immediately if you suspect that a password used by you has been used by a third party.

If you provide or MM has reasonable grounds to suspect that you have provided any information that is untrue, inaccurate, not current or incomplete, MM has the right to suspend or terminate your use of our site and refuse any and all current or future use of the site (or portion of this site).

Apart from your personal information, which is covered by our privacy policy any other material that you may post to our website will be considered non-confidential and non-proprietary. MM shall have no obligations with regards to such material. MM shall be free to copy, disclose, distribute, incorporate and use this material and all things embedded in it for its own commercial and non-commercial purposes.  

If you choose to provide us with information via a form on the MM website we will use that information only to complete the request specified by that form, or to update you regarding similar products and services to those purchased.

If you choose to complete any MM form, we will collect your information by an automated process.

We will not share your information with any third party, other than describe above in your use of the MM website and our privacy policy.

We do not create individual profiles with the information that you have provided other than what is necessary to fulfil our product orders, services or benefits to you.

We will retain the information provided by you only for so long as is reasonably appropriate under the Commonwealth privacy act 1988 as amended from time to time.

You warrant that any information or know-how you submit via the website will not be proprietary, confidential, nor violate the intellectual property rights of any party. You further agree that MM may use or deal with any information or know-how received via the website without charge or restriction.

You warrant that you should not provide any information or materials to MM that are defamatory, threatening, obscene, harassing or otherwise unlawful. 

Copyright Statement

All content within our website and software, passwords and code used or supplied in connection with its operation is the property of MM or its licensors unless stated otherwise. For further details of our policy with regard to all our intellectual property, please see our Intellectual Property Statement.

You expressly agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of this website or connected MM websites or content, products or services made available via those sites. Except as expressly provided, MM reserves all intellectual property rights in respect of any content on the website.


The laws of the State of Queensland, Australia shall govern the interpretation of the terms, without giving effect to the conflict of law provisions, and all parties submit to the jurisdiction of the courts in this state. If any part of the terms is found to be invalid or unenforceable, it shall be severed without effecting the remainder.


Our shop is full of fabulous and life changing resources for your family, so we want to see you receive them as quickly as possible. Here are some of the most common questions we get asked about our online shop. If you have a question that we haven’t answered below, please feel free to contact our Product Manager at shop@michellemitchell.org

Digital products?

If you have ordered a digital product you will receive an email which will contain a link for you to download or access. 

If you don’t receive this email within an hour of your purchase, please check your junk folder. 

If you still haven’t received it please feel free to contact our products manager at shop@michellemitchell.org

Each purchase of an audio digital download comes with unlimited downloads. Once you download to your device you can listen to it as many times as you like.

Some digital products like webinars and masterclasses will have a time limit on access. We do this to keep our content relevant and up to date. New research and studies are continually being released so we are continually reviewing our information to keep it current. Pricing on these products also reflects the length of time of access. Once your time period has expired you will no longer be able to access your digital product. You may renew your access to be able to view it again after the expiry date.

Where can you ship to?  

We can ship anywhere in the world from the sunny (and totally fabulous) Queensland.

Who do you use to deliver my parcels?

We deliver through Australia Post.

How long will my parcel take to arrive?

Once your order is in the post the following delivery times may apply. (please note this is a guide only as we cannot control delivery times via Aus Post)

Within Australia: Standard Delivery: 2-10 Business days, depending on your location.

Express Delivery:  (Aus post no longer guarantees next day delivery but it is still their priority service: 1-3 business days.

International:  7-28 Business days

International parcels will be shipped by Australia Post to the country of destination. Once in that country the parcel is then delivered through your country’s local postal authority to you. You can track your parcels delivery status through the Australia Post Tracking Page.

For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4503 as the ‘From postcode’. 

Please allow at least one business day for processing orders. Please note that these times are a guide only. After we ship an item, the delivery is completely out of our control. If you have a specific timeframe, it is recommended you choose the Express Post option.

Please read the Australia Post Express Post Guarantee  if you wish to select the express post option.

If you have been waiting longer than the delivery periods stated above please feel free to contact our shop manager at shop@michellemitchell.org

How often do you pack orders?

Our team are packing your orders Monday, Tuesday, Thursday and Friday. When we receive your order it will be packed the next business day that we are open.

Can I track my order?

Yes!  Once your order is packed and posted,  you will receive an email from Aus Post with a tracking number. You will be able check the progress of your delivery.

If you don’t receive this email, please check your junk folder. 

Can I cancel my order?

You may cancel your order ONLY if it is shippable and it hasn’t been dispatched.

If it is a downloadable product, then you are unable to cancel your order if it has already been received.

Can I return my order for a refund?

If your order was damaged or not as described when you received it we are happy to arrange a replacement or refund.

Refunds can only be made to the same credit card that was charged for the original purchase and they must be accompanied by an invoice.

If you change your mind or  wish to exchange a product for another product and it has not yet been shipped we are happy to do this. If you change your mind and the product has already been shipped then we cannot accept any returns as products get damaged in the post when shipped a few times back and forth and cannot be resold due being damaged stock. We are happy to offer a 50% discount if you wish to make another purchase for the product you wanted. 

Downloadable products are not refundable.

Sales and Discount Codes

Our current xmas20 discount code is applicable to all current products in our online shop (except bundles, group licence products, school products and already discounted products) Sale ends midnight on the 21st Dec 2023. Aus Post cut-off date for regular post is the 18th Dec and 21st Dec for express post (excludes WA and NT). We do not guarantee that your parcel will arrive in time for Christmas, these are a guide only from Aus Post. The discount code is not applicable to items purchased prior to the code being available and is not valid after the 21st Dec 2023.

Overseas Duty and Taxes. 

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Michelle Mitchell Pty Ltd, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.