covid-19 resources for and your family

Frequently Asked Questions

Our shop is full of fabulous and life changing resources for your family, so we want to see you receive them as quickly as possible. Here are some of the most common questions we get asked about our online shop. If you have a question that we haven’t answered below, please feel free to contact our Product Manager at

How do I receive online products?

If you have ordered an online product you will receive an email which will contain a link for you to download or access. 

If you don’t receive this email within an hour of your purchase, please check your junk folder. 

If you still haven’t received it please feel free to contact our products manager at

Each purchase of a digital download comes with a limit of 2 downloads. Once you download to your device you can listen to it as many times as you like.

Where can you ship to?  

We can ship anywhere in the world from the sunny (and totally fabulous) Queensland.

Who do you use to deliver my parcels?

We deliver through Australia Post.

How long will my parcel take to arrive?

Once your order is in the post the following delivery times apply.

Standard Delivery: 2-7 Business days, depending on your location.

Express Delivery: Next day guaranteed delivery to Australian capital cities.

International:  7-28 Business days

International parcels will be shipped by Australia Post to the country of destination. Once in that country the parcel is then delivered through your country’s local postal authority to you. You can track your parcels delivery status through the Australia Post Tracking Page.

For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4503 as the ‘From postcode’. 

Please allow at least one business day for processing orders. Please note that these times are a guide only. After we ship an item, the delivery is completely out of our control. If you have a specific timeframe, it is recommended you choose the Express Post option.

Please read the Australia Post Express Post Guarantee  if you wish to select the express post option.

If you have been waiting longer than the delivery periods stated above please feel free to contact our Product Manager at

Can I track my order?

Yes!  Once your order is packed and posted,  you will receive an email with a tracking number.  Simply click on the tracking number to check the progress of your delivery or enter your tracking number into the Australia Post Tracking Page.

If you don’t receive this email within an hour of your purchase, please check your junk folder. 

Can I cancel my order?

You may cancel your order ONLY if it is shippable and it hasn’t been dispatched.

If it is a downloadable product, then you are unable to cancel your order if it has already been received.

Can I return my order for a refund?

If your order was damaged or not as described when you received it we are happy to arrange a replacement or refund.

Refunds can only be made to the same credit card that was charged for the original purchase and they must be accompanied by an invoice.

If a product is returned for any other reason other than it being damaged or not as described, the customer is liable for postage.

Downloadable products are not refundable.

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