Our shop is full of fabulous and life changing resources for your family, so we want to see you receive them as quickly as possible. Here are some of the most common questions we get asked about our online shop. If you have a question that we haven’t answered below, please feel free to contact us at shop@michellemitchell.org
DIGITAL PRODUCTS
How do I receive digital products?
If you have ordered a digital product you will receive an email which will contain a link for you to download or access.
If you don’t receive this email within an hour of your purchase, please check your junk folder.
If you still haven’t received it, please feel free to contact us at shop@michellemitchell.org
SHIPPING INFORMATION
Where can you ship to?
We can ship anywhere in the world from the sunny (and totally fabulous) Queensland.
Who do you use to deliver my parcels?
We deliver through Australia Post.
DELIVERY TIMES
Please allow at least 1-2 business days for order to be processed and shipped.
How long will my parcel take to arrive?
Once your order is in the post the following delivery times apply (Please note that these times are a guide only, as we cannot control delivery times via Australia Post)
If you have a specific timeframe, it is recommended you choose the Express Post option.
Standard Delivery: 2-9 Business days, depending on your location in Australia.
Express Delivery: 1-3 business days. Aus Post is still making express post a priority to delivery as quick as possible
Please read the Australia Post Express Post Guarantee if you wish to select the express post option.
International: 7-28 Business days
International parcels will be shipped by Australia Post to the country of destination. Once in that country the parcel is then delivered through your country’s local postal authority to you. You can track your parcels delivery status through the Australia Post Tracking Page.
Overseas Duty and Taxes
Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Michelle Mitchell Pty Ltd, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.
For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4503 as the ‘From postcode’.
Can I track my order?
Yes! Once your order is packed and posted, you will receive an email from Australia Post with a tracking number. Simply click on the tracking number to check the progress of your delivery or enter your tracking number into the Australia Post Tracking Page.
If you have been waiting longer than the delivery periods stated above please feel free to contact us at shop@michellemitchell.org
Can I cancel my order?
You may cancel your order ONLY if it is shippable and it hasn’t yet been dispatched.
If it is a downloadable or digital product, then you are unable to cancel your order if it has already been received.
Can I return my order for a refund?
If your order was damaged on delivery or not as described when you received it we are happy to arrange a replacement or refund.
Refunds can only be made to the same credit card that was charged for the original purchase and they must be accompanied by an invoice.
If you ordered a wrong book we cannot organise returns. Unfortunately in our experience the books usually end up damaged in transit by Aus Post and cannot be resold. What we offer is a 50% discount (on what is being replaced only) on reordering, if the customer wishes to purchase another replacement book.
Downloadable and digital products are not refundable.